MH Mobile Auto & Carpet Cleaning Service LLC

Cancellation Policy

Cancellation

A Cancellation Policy page…

…outlines the terms and conditions under which a customer can cancel a product or service purchase. It serves as a clear and transparent communication tool between the business and its customers. By providing a clear and easily accessible Cancellation Policy, businesses can enhance customer satisfaction, protect their interests, and build trust.

Mobile Cleaning Service – Cancellation Policy

1. Cancellation Timeframe 🕒

  • Free cancellation: Clients may cancel or reschedule with at least 24 hours’ notice before the scheduled appointment (e.g., by 2 pm the day prior) admin@mhcleaningservicellc.com

2. Cancellation Fees

  • Late cancellations (<24 hrs): Charged 25–50% of the total service cost to cover reserved time and labor admin@mhcleaningservicellc.com.
  • Very late cancellations (within 5 hrs. or same day): Charged up to 100% of the service cost—team has blocked that slot and couldn’t be redeployed .
  • No‑show / no access: Full service fee charged if cleaners arrive and are unable to enter the location.

3. Refund Process

  • Refunds or credits will be processed via the original payment method within 3–10 business days of cancellation, depending on timing and service status.

4. Exceptions & Special Circumstances

  • Emergencies or uncontrollable events (e.g. illness, natural weather issues) may be considered on a case-by-case basis, with fees waived or reduced at our discretion.

5. How to Cancel or Reschedule

  • Use one of the approved methods:
    • Phone: [your number]
    • Email: [your email]
    • Booking app/portal: [if applicable]
  • Please include your name, service date/time, and reason in your cancellation notice.

🔍 Why This Works

  • 24‑hour window is the industry standard .
  • Tiered fee structure (25–50% late, 100% same-day) balances fairness with protection of your time.
  • Emergency exceptions help maintain goodwill and flexibility.
  • Clear contact methods and refund timelines ensure transparency and professionalism.

Sample Policy Template

Cancellation Notice: Notify us at least 24 hours before your appointment for free cancellation.
Late Cancellation Fee: If canceled within 24 hours, a fee of 30% of the service cost applies.
Same‑Day or No‑Show: Charged 100% of the scheduled service.
Refunds: Issued via the original payment method within 5 business days.
Exceptions: Emergencies considered upon request.
To Cancel: Call [phone] or email [email] with name, date, and reason.